• Our package is designed to fit a regular U.S. mailbox and delivered directly in your mailbox. So, there are very few chances of your package to get lost.
• If your package is lost in transit, please e-mail us right away at customerservice@veatge.com and we will try our best to solve the issue.
• If the item has NOT been marked delivered and hasn't arrived within 30 days, we will replace your order free of charge.
• Please note that we are not responsible for lost or stolen items once declared 'Delivered' by the delivery service.
• The best way to avoid lost orders is to submit your cell phone number while checking out. That way, you are notified of the exact date and time of when your order arrives via text messages. We never utilize your phone number for any marketing or sell your data to any third party.
• It is the buyer's responsibility to collect their package from their specified address once the order is marked "delivered." Always have your order delivered to a safe place.