FAQ – VEATGE

All purchases arrive in our custom designed black and rose gold foil box with a card insert, perfect for gifting. Leave a note during checkout if you like us to write your message or include a blank card. A silver polishing cloth is included with every purchase of sterling silver jewelry to keep it shiny forever. If you have any other requests, please reach out to us at hello@veatge.com and we will try our best to make it a special gift.

Domestic shipping on order over $35 is free of charge with USPS First Class Delivery expected in 5 to 7 business days. Orders below $35 is $4 (approx.) domestic. We highly recommend Priority Shipping which is available at a discounted rate to you during check-out, it is better, faster and secure compared to standard free shipping.

See our shipping page here for more details.

• You can return your order within 30 days of your purchase.

• To be eligible for a return or exchange, your item must be unused. It must also be returned in our custom jewelry box, silver polishing cloth and storage pouch if included.

• Send us a short email at orders@veatge.com with your name, and what you would like to return. We will email you a pre-paid return label at no cost to you for the first time and $10 fee flat after that. Print the return label at home.

• IMP - Custom orders such as engraved, stamped, customized sizes are not eligible for free returns and free exchanges. However, please reach out to us and we will try our best to help.

• Our package is designed to fit a regular U.S. mailbox and delivered directly in your mailbox. So, there are very few chances of your package to get lost.

• If your package is lost in transit, please e-mail us right away at customerservice@veatge.com and we will try our best to solve the issue.

• If the item has NOT been marked delivered and hasn't arrived within 30 days, we will replace your order free of charge.

• Please note that we are not responsible for lost or stolen items once declared 'Delivered' by the delivery service.

• The best way to avoid lost orders is to submit your cell phone number while checking out. That way, you are notified of the exact date and time of when your order arrives via text messages. We never utilize your phone number for any marketing or sell your data to any third party.

• It is the buyer's responsibility to collect their package from their specified address once the order is marked "delivered." Always have your order delivered to a safe place.

Our jewelry is made from 925 sterling silver, 10 & 14k solid gold and for chains we have vermeil, solid gold & gold filled option available. We carry precious and semi-precious gemstones, fresh water pearls and SI clarity diamonds. Our zircone jewelry is made from special cut eclat diamonds, which are imported from Paris. We are extremely transparent about materials used in each product.

We go above and beyond to make sure our materials are of highest quality and we stand by our products. Most of our customers are repeat customers or came through word of mouth.

YES. At Veatge, we always opt for nickel free plating for our vermeil jewelry. Our 18k gold vermeil jewelry does NOT contain nickel and is safe for people with metal allergies. We also use 14k solid gold and 14k gold filled chains which are safe for people with sensitive skin. The base metal used in most of our jewelry is sterling silver and not plated silver which again is safe for people with skin allergies. If your skin is extremely sensitive, we suggest you opt for our 14k gold jewelry or 22 to 24k pure gold jewelry which can be custom made by your nearest jeweler.

They absolutely are!

- Handcrafted jewelry is always higher in quality and takes longer than mass-produced jewelry.

- Handmade jewelry has thicker gauges and strong soldering (joints) than mass-produced jewelry.

- Handmade uses better materials, ethical metals, and stones

- Handmade is often made by artisans and designers who love and cherish their craft.

- Handmade reduces carbon footprint and materials are often sourced locally

Some of our products are designed and made right here in Houston by Krishna and Jose. Both are 2nd and 3rd generation jewelers. As the demand for our products grew, we started utilizing outside production partner/manufacturer for a few of our designs for casting and fabrication. Our production partner is a third-generation family-owned company who shares our values and uses ethical practices in jewelry manufacturing with high-quality materials only. We also collaborate with other international designers, which is only available through our website.

Find more details on our about page here

Veatge designs are primarliy sold online through out website. Our designs are also sold at select jewelry boutiques in U.S., Europe and Middle East. We host many pop-up events in Houston, Dallas, Austin & San Antonio. Send us a direct message if you need more information. (Wholesale clients must include business name and Tax Id)

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