Returns & Exchanges
Returns
Please use the contact form below to initiate return request within 7 days after receiving the item. Our team will respond within 1-2 business days with return instructions.
Buyers are responsible for shipping the item back to us.
Please include your original order number and your contact information with your message.
Please ship the item back within 14 days of delivery.
Returns will not be accepted without prior authorization.
To be eligible for a return, your item must be unused. It must also be returned in our custom jewelry box, silver polishing cloth and storage pouch if included. Used items are not eligible for any returns or refund.
Orders shipped outside US are not eligible for any returns/exchanges due to taxes/customs duty being levied.
Refunds
Once your return package is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the jewelry is used or worn by you with scratches on it we cannot issue a refund.
Shipping fees on all returned items are non-refundable.
For solid gold items, there will be a re-stocking fee of 20% deducted from your refund. There is $5.00 restocking fee for non-custom sterling silver and vermeil pieces. Please allow up to 4 business days after the package is delivered to us for your refund to be processed.
Please note that items cannot be returned for regular wear and tear caused by you. Little scratches and dents shows the love and story of your jewelry making it into an heirloom piece.
Orders shipped outside US are not eligible for any returns/exchanges due to taxes/customs duty being levied.
Exchanges
Please use the contact form below to initiate exchange request within 7 days after receiving the item. Our team will respond within 1-2 business days with return instructions.
Buyers are responsible for shipping the item back to us.
Please include your original order number and your contact information and exchange size with your message.
Please ship the item back within 14 days of delivery. Please allow up to 4 business days for your exchange to be processed.
Exchanges will not be accepted without prior authorization.
To be eligible for a exchange, your item must be unused. It must also be returned in our custom jewelry box to avoid damage during transit. Used items are not eligible for any exchanges or refund.
Orders shipped outside US are not eligible for any exchanges due to taxes/customs duty being levied.
Lost Package
If your package is lost in transit, please use the contact form below with your order number, and we will try our best to solve the issue. If the item has not been marked delivered and hasn't arrived within 30 days, we will replace your order free of charge (US only). Please note that Veatge is not responsible for lost or stolen items once declared 'Delivered' by the delivery service. Luckily, Veatge packages are compact and delivered directly to your mail-box, which reduces the chance of theft.
Stolen Package
Once the package is marked delivered by the shipping carrier, we cannot help you or give you a refund. It is the responsibility of the customer to make necessary adjustments and avoid stolen or misplaced packages.
We highly recommend upgrading shipping, use priority shipping, or opt for signature confirmation.
Cancelling an Order
Please use the contact form below to cancel your order. Be sure to include your order number and contact information. Orders cannot be cancelled once they have been shipped.
Mail Forwarding
We do not allow package forwarding to a different address or ship to freight forwarders.