Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

To return the package - 

- Send us a short email at hello@veatge.com with your name, and what you would like to return.

- We will email you a return label at no cost to you for the first time and $5 flat after that. 

- Print the return label at home and tape it on the original packaging brown box on top of the old shipping label.

- You don't have to stand in line at the post office to return the box, simply drop it in the big box for parcels located inside every local post office. 


Refunds 


Once your return package is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the jewelry is worn by you with scratches on it we cannot issue a refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please not that items cannot be returned for regular wear and tear cause by you. Little scratches and dents shows the love and story of your jewelry making it into an heirloom piece.

Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@veatge.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Email us at customerservice@veatge.com to initiate the exchange.

Shipping
To return your product, you should mail your product to: P. O. Box – 3033
Sugar Land, Texas 77487

We will email a pre-paid shipping label for returning or exchanging your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Lost Package

If your package is lost in transit, please e-mail us right away at customerservice@veatge.com with your order number in the subject line and we will try our best to solve the issue. If the item has not been marked delivered and hasn't arrived within 30 days, we will replace your order free of charge (US only). Please note that Veatge is not responsible for lost or stolen items once declared 'Delivered' by the delivery service.